A field service software used by
10,000+ field service professionals.
Discover how System Plus helped Service Raider increase their customer base and revenue by 10x.
About the Client
Service Raider is a U.S. based company that helps field professionals manage their field services.
Project Duration :
9 months
Total Team :
6 members
Services Provided :
Industry Vertical :
Technologies Used :
ย ย ย ย ย ย ย 
Project Background
Service Raider needed a turnkey software for simplifying the job process for their vendors as well as customers.
Service Raider is a platform for field service professionals and companies to manage field services. The platform provides the tools to boost productivity, enhance the customer experience, manage operations, and market your business. Itโs an affordable software that does it allโscheduling, dispatching, invoicing, marketing, and more!
The goal of the project was to create a platform/app where service businesses around the globe will be able to manage their clients, jobs, and finances all at one place. The platform/app fully enables a customer to request services from a vendor so that he/she can create jobs and assign them to employees under his team. The platform/app follows a strategy in which the vendor can finalize an estimate of a Job to send it to the client. In the future, craftsmen will also be able to find work right on the platform.
Delivered a comprehensive software that actually aligns with field service professionals workflows and needs saving hundreds of their work hours.
A solution that enabled the field service professionals to keep track of all their jobs at one place instead of using google sheets or excel files.
Developed a solution giving users easy to use field service software that drives efficiency and smoother operations.
Required
It was a nightmare for field professionals to keep a track of their jobs manually and they needed a solution to automate their job creation, tracking and execution process.
In the field service industry, companies had been managing their jobs, customers, payments data manually either in the google sheets or docs. It was really difficult for the professionals to handle all this manually while keeping track of their current and future jobs.
Apart from this, all their customers and jobs data was being handled manually due to which it was a hassle for the professionals to remember if the job had been done for a certain customer or not.
Professionals needed a platform through which they could easily manage their jobs and customers could also request services from a vendor without any hassle.
Companies had to manually notify their customers before going to their houses for doing the job .There was no way for the companies to take payments through an online system and companies had to manage it manually.
It was hard to assign jobs to employees and notify them about their assignments and specifics about their work
It was hard for field service companies to keep track of all the jobs to be done in the future. Companies used to use excel sheets and google docs to keep track of all the jobs.
Companies were managing their customer databases manually and there was no way for companies to track business performance.
Solution
System Plus developed a field service app thatโs easy to use and does the heavy lifting for you.
To solve all these problems, System Plus developed the platform with the end-user in mind, the platform fits natural workflows, saving time and effort. Users do not need any kind of technical training to use it. if you can click, you can use it. You can be up and running in hours, not days, with minimal training or tech expertise. All the necessary functionality is readily available to support your operations and growth.
1
Pre-Set Templates
The app enables the prospects to get clear information on costs. Professionals can create estimates in seconds with pre-set templates, ensuring quick response to customer queries.
2
Easy Finances
The platform also allows invoice creation, credit card payment solutions at time of service, and sending receipts. A QuickBooks integration syncs all your financials, as well.
3
One Hub for Information
System Plus developed this app so that companies can get rid of the spreadsheets and google docs and are able to create one hub for customer information and notes
4
Easy Scheduling
With this dynamic solution developed by System Plus, field service professionals can easily schedule and manage jobs. They can add descriptions and tags to organize and track as well.
5
Prompt Notifications
The app is designed in a way that it creates an ease for both; the vendors and the users. The app sends prompt notifications to customers when a professional is on their way to finish the job.
20,000 +
jobs are being created annually
100,000 +
jobs completed by professionals
10,000 +
active users using the app
200,000 +
dollars earned by professionals
Feedback
They don’t cut corners by doing bare minimum work to achieve the specs, they go above and beyond the scope of work. Their project management is virtually bulletproof. The team communicates smoothly, responds immediately, and produces solutions extremely fast and as planned.โ
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